Page Header - policy

Policy
Our Policy

Boxed Shadow in this Widget's Attribute -Background Image found in Row Styles / Design Panel

Take a look at our company policies:

At Elegant Impressions Concrete, we are dedicated to providing exceptional stamped concrete services with a strong commitment to quality, transparency, and customer satisfaction. Our policies ensure that every project is completed with professionalism, integrity, and adherence to industry standards. Please review our policies below to understand our commitment to delivering outstanding results.

OUR POLICY STATEMENT

PROJECT ESTIMATES AND PRICING

All project estimates are based on the scope of work, materials, and labor required. Prices may vary depending on design complexity, site conditions, and additional customization requests. A detailed quote will be provided before any work begins, and we strive to maintain pricing transparency with no hidden fees.

CONTRACTS AND PAYMENT TERMS

A signed contract is required before the start of any stamped concrete project. Payment terms will be outlined in the contract, including deposit requirements and installment schedules. Full payment is due upon project completion unless otherwise agreed upon in writing.

PROJECT TIMELINES AND SCHEDULING

We make every effort to complete projects within the estimated timeframe. However, factors such as weather conditions, material availability, or unforeseen site challenges may impact scheduling. Clients will be kept informed of any delays, and we will work diligently to complete all work as efficiently as possible.

MATERIALS AND WORKMANSHIP

We use high-quality materials and advanced techniques to ensure durable and aesthetically pleasing stamped concrete surfaces. All workmanship is performed by experienced professionals, and we stand behind the quality of our installations.

CUSTOMER RESPONSIBILITIES

Clients are responsible for providing access to the work area, ensuring any necessary permits are obtained, and protecting newly installed stamped concrete from foot traffic, vehicles, or other potential damage until it is fully cured.

WARRANTY AND REPAIRS

We offer a warranty on workmanship and materials for a specified period, as outlined in the project contract. This warranty does not cover damage caused by external factors such as weather, improper maintenance, or structural shifts. Repairs outside the warranty period may be available for an additional cost.

CANCELLATIONS AND REFUNDS

Project cancellations must be requested in writing before work begins. Deposits may be non-refundable depending on the stage of project preparation and material procurement. Refunds will be assessed on a case-by-case basis.

SAFETY AND LIABILITY

We prioritize safety on every job site and adhere to all relevant regulations and best practices. Clients and third parties should exercise caution around work areas. We carry the necessary insurance to protect against accidents or damages related to our services.

CONTACT US

For any questions regarding our policies or to discuss your project, please contact our team. We are here to ensure a smooth and successful stamped concrete experience from start to finish.

Background Image found in Row Styles / Design Panel

Being honest may not get you many friends, but it will help you get the right ones.

Be Honest and Kind

Bottom Footer - z-the-footer-bottom.jpg